Frequently Asked Questions

Welcome to our FAQs page! Here you’ll find answers to the most commonly asked questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact us directly!

1. How do I place an order?

Placing an order is easy! Browse our collection of sweets, select the items you want, and click “Add to Cart.” Once you’ve added all your desired products, proceed to checkout, where you can enter your shipping and payment details. You’ll receive an order confirmation via email once the purchase is complete.

2. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Master Card, and American Express. We also accept PayPal, Apple Pay, and Google Pay. All transactions are securely processed for your safety.

3. How much does shipping cost?

Shipping costs vary depending on your location and the size of your order. You can view the estimated shipping cost at checkout before completing your purchase. We offer free shipping on orders over £20.

4. How long does shipping take?

We typically process and ship orders within 2 business days. Delivery times depend on your location:

• Express Delivery Tracked 24: (1-2 business days).
• Standard Delivery Tracked 48: (2-4 business days).

You’ll receive a tracking number once your order has been shipped.

5. Can I track my order?

Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on our website or the carrier's website

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6. What is your return and refund policy?

We want you to be 100% satisfied with your purchase! If for any reason you're not happy with your order, please contact us within 30 days of receiving your items.

7. Can I cancel or modify my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request. However, once your order has been processed and shipped, changes or cancellations may no longer be possible.

8. Are your sweets allergen-free?

All of our sweets are packed in a warehouse that handles peanuts, dairy, gluten, and other allergens. Please refer to the product descriptions for specific allergen information, or contact us if you have concerns about specific ingredients.